Reach Out to Us Today
Connect with The Sim Swap Team for Any Inquiries or Support
At The Sim Swap, we understand the importance of seamless communication. Our dedicated customer support team is here to assist you with any inquiries or concerns you may have regarding our marketplace. Whether you’re looking to buy, sell, or auction sim racing equipment, we are committed to providing you with the best possible experience.
We encourage you to reach out to us through our contact form or via email. Our team is available to answer your questions about our services, help you navigate the platform, and ensure that your transactions are smooth and secure. Your satisfaction is our priority, and we strive to respond promptly to all inquiries.
Thank you for choosing The Sim Swap as your go-to marketplace for sim racing gear. We look forward to hearing from you and assisting you in your journey within the sim racing community. Together, we can enhance your racing experience and connect you with the best equipment available.
Frequently Asked Questions
How can I contact Sim Swap?
You can reach out to Sim Swap through our contact form available on the website, or by emailing us directly at support@simswap.com. We aim to respond to all inquiries within 24 hours.
What are the customer support hours?
Our customer support team is available from Monday to Friday, 9 AM to 5 PM (EST). We strive to assist you with any questions or concerns you may have during these hours. For urgent matters, please use our contact form for a quicker response.
Is there a phone number for support?
Currently, we do not offer phone support.
How do I report an issue?
To report an issue, please fill out the contact form on our website, providing as much detail as possible about the problem. Our team will investigate and get back to you promptly to resolve the issue.
Can I get support outside of business hours?
Yes, you can submit your inquiries through our contact form at any time. Our team will review your message and respond as soon as we are back in the office. We appreciate your patience and understanding.